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FAQ

 

HOW TO ORDER with HAPPY MOMENTS (JOHOR FLORIST):

 

1. How do I know if my order has been received and/or being processed?

We are using iPay88 as our payment gateway. By making payment through our online payment system, an acknowledgement email from iPay88 will take place and has been successfully received. You can call / WhatsApp / email us to know status of order processing and we’ll get back right to you.

By paying through direct-bank in, please do ensure you email / WhatsApp us a copy of your deposit slip and we’ll then verify it with the bank and get your order processed.

Nevertheless, although extensive care is taken in processing all online orders, there are still some possibilities beyond our control whereby an order could be overlooked. Therefore, we always suggest our urgent customers to make their orders by phone to avoid any form of inconvenience. Call us at 017-2122166 and speak to us.

 

2. What if connection to internet is abruptly halted mid-way?

Payment by credit card (online) orders will not be processed if connection is abruptly halted. Nevertheless, you can give us a call to check on it.

 

3. What if no one is answering my call?

Please remain calm as we might be on another call. We will call you right back again.  

 

4. What if I want to cancel a purchase?

To be fair to us, we are unable to cancel or change orders already in process, en route, or delivered. Same-day orders are processed immediately, and cannot be changed. If, at any time, you experience problems with an order, please call us at (+6)017-2122166.

 

5. Why is that I did not receive the same as seen on website photo?

Occasionally, floral and packaging materials substitutions are necessary due to availability issues. Happy Moments reserves the right to substitute any floral and packaging materials of equal or higher value while preserving the style, theme and colour scheme of your order.

 

PAYMENT:

 

6. BY CREDIT CARD:

For American Express, MasterCard and Visa, we are powered by ipay88. This is a totally safe payment gateway used by many merchants. Your credit card statement will indicate ipay88 as the merchant.

 

7. How secure is "IPay88" payment gateway?

Very secure. Ipay88 is regulated under Malaysia's Payment System Act and also PCI Data Security Standard (DSS) compliance and is a leading regional Payment Gateway Provider in South East Asia.

8. BY ATM/ONLINE TRANSFER:

After ordering to our bank account for the amount due, please do be informed to either email / WhatsApp us a copy of the receipt together and we will process your order upon confirmation.

 

JOHOR FLORIST DELIVERY:

 

9. Where are you delivery areas? Is the price inclusive of delivery charges?

Delivery to most area is waived but minimal delivery changes imposed on some. Refer to our Payment & Delivery page for charges and delivery areas.

 

10. Are you doing delivery outside of Johor ?

YES. As a young company, we’re keen to establish ourselves in Johor and Singapore. However, we've also tied up with other florist in other states and countries (such as Taiwan) and will be able to perform any delivery. Do give us a call at (+6)017-2122166 for more information.

Following the increase of Singapore VEP and subsequent toll hikes at both sides of the causeway in 2014, we have decided to stop delivery services to Singapore since October 2014.

 

11. What time do you deliver? 

 For orders received before 2.00pm (Monday - Friday) (Malaysian time - GMT+8.00), delivery is within the same day.
 For orders received after 2.00pm (Monday - Friday) (Malaysian time - GMT+8.00), it will depend on our operational availability.
     We will try to arrange for same day delivery; otherwise it will be made the next day.
 If you placed your orders after 2.00pm and require same day delivery, we would try our best to assist. Please call us directly at +6017-2122 166.
 We are closed on Sunday and Orders received on Sundays will be made the following Monday.
 We do accommodate special deliveries on special days or Malaysian Public Holidays. Please contact us directly at info@happymoments.com.my or (+6)017-2122 166 to make special arrangements. Otherwise, the delivery will be made on the next working day.

 

12. Do you deliver during Peak Season?

Yes we do. Kindly place your order three (3) days in advance for orders during the Peak/Festive Season e.g. Valentine's Day, Father's Day, Mother's Day, Christmas, Hari Raya and Chinese New Year. Due to the unusually higher demand during Peak/Festive seasons, we will try to accommodate your special time request to the best of our abilities. Otherwise, delivery will be made within the delivery date

 

13. What if no one’s home?

Our delivery team will try our best to deliver to recipient; if recipient isn't around we will deliver to:

For delivery to house, we will deliver to recipient family member.

For delivery to office, we will deliver to receptionist or recipient colleague.

For delivery to college/university campus, please provide us recipient's friend contact number for arrangement

 

 

14. May I know your refund policy?

 There will be NO REFUND for all finished products/orders.

 Any problems or complaints upon receipt of bouquets must be made within 24 hours via phone (017-2122166) or WhatsApp.

 

 

OTHER QUESTIONS

15. Questions Related To Your Privacy Please ensure that you provide a valid phone number and e-mail address when placing your order to allow us to contact you should there be any questions or concerns. Happy Moments values your privacy – Rest assured we will never divulge or sell our client database to any third party.

 

 

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Johor @ Larkin: #G-03 Blok D, Suriamas Apartment, Jalan Serantau, JB ... Johor @ Skudai: No.16, Jalan Pendekar 11, Taman Ungku Tun Aminah, Johor Bahru ... Penang @ Bayan Baru: 10, G-05 Jalan Tengah, Bayan Lepas, Pulau Pinang Tel: +6017-212 2166 E-mail: info@happymoments.com.my
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